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Universal Music Increased Retention & Reduced Turnover By Upskilling The Talent Acquisition Team

Universal Music Group represents a world-class catalogue of songs inclusive of every genre and is the global market leader in music-based entertainment, with wholly owned operations in 60 territories, working across recording, publishing, merchandising and artist management. 

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With a worlf-class people management team, Universal sought the expertise of Dr. Tana M. Session to develop core hiring and interviewing skills for the Talent Acquisition group with the goal of increasing retention & engagement and reducing turnover.

IMPACT SNAPSHOT

ASSESSED

Customized training with strategies specific to client's hiring and interviewing process.

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DISCUSSED

Open discussion of real-world examples specific to industry to challenge assumptions and deepen understanding.

SUPPLEMENTED

Further informed by additional resources for ongoing self-paced learning.

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How Dr. Tana M. Session provided her expertise in reducing bias and increasing equity in hiring and interviewing:

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  • Pre-Training Assessment & Customization. Using evidence-based methodology, created customized high-impact training specific to Universal's Talent Acquisition process.

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  • Live Facilitation & Open Discussion. Based on real-world examples of peers within the industry. Allows participants to ask uncomfortable and scary questions free of judgment.​​
     

  • Executive Support. By working directly with managers and senior leaders, Dr. Session implemented high-impact trainings across all levels through a range of modalities, ensuring ongoing learning for current and future staff.​

 

Dr. Tana M. Session notes that Universal Music's recruiting process can now establish greater consistency, with talent acquisition acquiring a deeper understanding of personal biases and how they impact decision-making — a level of self-awareness that is highly sought after by organizations yet difficult to achieve.

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